Help & support

Get back to your routine.

Find your first site, understand a status, or recover when something needs attention.

Install → choose → allow → first observation

Install Tracker from the Chrome Web Store on desktop Chrome, then open Beat the Spin from Chrome's Extensions menu. Choose a supported site and enable tracking. Chrome asks you to allow access before tracking starts.

Local extension tracking does not require an account. If you selected sites on the website, return to that page and reload after installation. If the selection is missing or invalid, select those sites inside the extension. The four-step setup list uses replies from the extension to show installation, tracked sites, access, and a first observation. Without a reply, it stays unconfirmed; older versions may need a manual check. Opening the store alone does not install the extension.

On a phone or tablet, use the web dashboard and account pages. The extension needs desktop Chrome; the download page can copy a setup link for your computer.

What site support means

Search the current supported-site catalog. Available means the site can be selected for tracking. Manual checks means you need to check and record activity yourself; do not assume every site supports automated detection or claiming.

Not currently supported means the site cannot be newly selected in this setup flow. If it was saved earlier, review the selection and choose a replacement. A selection on the website is not an enabled site in your extension.

Allow or recover site access

Enable tracking for a site and approve Chrome's permission prompt. If you decline or later revoke access, return to the affected site in the tracker and retry. Granting a permission alone does not mean setup finished: check that the site appears in your tracked list.

If a site asks you to sign in, complete the sign-in on that site. Handle verification, device approval, or challenges yourself. Review Chrome's extension settings if access is blocked by your browser or administrator.

Understand Today

  • Ready: a current observation indicates availability. Open the site to review it.
  • Check now / Estimated: an estimate has elapsed. Verify on the site before assuming a reward is available.
  • No current observation: BTS does not have enough information yet. Open the site to check.
  • Not recorded: there is no recorded balance. This does not mean zero.

Site terms, offers, and timers can change. The site itself is the authority. Check timestamps and the recorded source when something looks unexpected.

Review a site and undo a record change

In the web dashboard, select a site name or logo to open its details. Review notes, recent recorded activity, and the source of the displayed information. Browser site access is managed in the extension.

After editing or removing a dashboard record, Undo is available for 10 seconds. If you use an account, delivery waits until that window ends. Reloading closes the Undo control but preserves the delivery deadline. Undo cannot overwrite a newer edit or reverse activity on the actual site.

The 3.2 extension also opens details from a site name or Details & records. Note edits and removal from Today offer local Undo for five minutes while that detail view remains open. Restoring tracking still requires available capacity and appropriate site access. These extension controls require a 3.2 build; check your installed version.

Choose when reminders can interrupt you

In the 3.2 extension, open Reminders from Today or the popup. Choose alert types, quiet hours, a frequency limit, or a temporary snooze. Site reminders inside a detail view let you mute or snooze that site.

Quiet hours use your computer's local time and also apply to existing scheduled runs. Timer reminders wait until quiet hours or snooze end; activity alerts during that period are skipped. Frequency limits suppress repeats. They do not create extra reminders. Update notices and tests you request are separate.

These preferences apply to this extension and its configured notification channels. The web dashboard cannot enable browser notifications or verify their delivery.

Local records and account data

Local extension tracking is saved in your Chrome profile. The web dashboard's browser-local records are a separate store. Do not assume that signing in has copied records between them.

An account connection is not proof of a successful sync. When a write or sync fails, keep the local records, review the displayed error, and retry from that surface. Avoid clearing browser storage or reinstalling as a first troubleshooting step.

Before switching accounts, export any records you need and confirm the account shown on the destination surface. If an older browser copy is available, the dashboard previews its records before restoring them into an empty local workspace.

Under dashboard Settings, connect your account to review extension sessions and the latest account report. One browser can have several sessions. A valid session does not prove that the extension is installed, online, or successfully synced.

Plans, upgrades, and cancellation

Compare Free, Pro, and Unlimited. Free and Pro use Tracker from the Chrome Web Store. Unlimited includes the Pro tracking capabilities and adds supported automation through the separate Automate installation.

Sign in to your account to check your confirmed plan and manage billing. After returning from checkout or the billing portal, allow the account page to refresh your subscription. A successful-looking return URL is not proof that your plan changed.

Use Manage billing in your account to review invoices or cancel renewal. Your account shows the subscription state and access period. If a checkout does not start, sign in and retry from pricing.

Find your settings

Use Settings in the full tracker for tracking and notification preferences. Use Account → Settings for your profile and account preferences. Return to Today when you're done; individual site access issues can be handled beside that site.

Read the privacy policy for data handling and the responsible gaming page for help setting limits.

Update your extension

Chrome distributes Tracker updates automatically, which can take time to reach a profile. The Tracker setup page can read an installed version when the extension replies. You can also check it in Chrome’s Extensions page. The store listing is the source for its published version; a website build number does not confirm store publication.

Automate has its own installation and update path. Follow the Automate update instructions: keep the same Chrome profile and loaded folder, replace its files, and reload the extension. Export needed records first. An Unlimited subscription does not replace Tracker with Automate.

Still need a hand?

Email support@beatthespin.com with the site name, your extension version, the action you tried, and the message you saw. Screenshots help if personal, account, and payment details are removed.

Do not include passwords, authentication tokens, or payment information.