Help & Support

Help Center

Install the extension, manage your account, and get support if something's not working.

New here? Start by downloading the extension.
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Install and sign in

  • Download the extension from the download page.
  • Create or sign in to your Beat the Spin account before starting a paid checkout.
  • Keep your normal sweepstakes site sessions signed in inside Chrome.

Billing and subscriptions

  • Paid checkout redirects through Stripe from the pricing page after account sign-in.
  • Subscription state is managed from your account page and backend billing routes.
  • Questions about billing or refunds can be sent to support@beatthespin.com.

Support channels

  • Email: support@beatthespin.com
  • Privacy questions: see the privacy policy for data handling details.
  • Account and billing actions: use the account portal first, then contact support if blocked.

Common issues

Beat the Spin prioritizes safe, low-footprint behavior. Some sites may require manual action when login flows or verification steps make automation unreliable.

Before opening a support request

  1. Confirm you are signed in on the account page.
  2. Confirm you are using the latest extension version from the download page.
  3. Note the site name, whether you were logged in, and what action failed.
  4. Include screenshots only if they do not expose sensitive personal or payment data.

Related pages